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On October 18, 2011, we will introduce our new and improved Bill Pay Product. We’ve enhanced the entire experience to make it easier than ever to make payments and manage your bills.
New and enhanced features include:
- Account-to-account electronic payments allow you to send money faster, directly to a personal payee’s account.
- Customized payment reports help you analyze spending habits and monitor trends.
- Up to 24 months of payment history
- Personal notes that you may associate with any online payment help remind you about specific payment information.
Don’t worry, we’ll move all of your key information including:
- Scheduled Payments
- Payee information
- 18 months of payment history (Going forward, you can accumulate up to 24 months of bill payment history.)
- Recurring payments
In this final week before the upgrade, we recommend you keep a record of your bill pay information so you can easily verify the information later.
We value your relationship with us and are committed to continually improving Cheaha Bank’s online banking. If you have any other questions about our exciting changes to our Bill Pay Product, please review our Bill Pay Upgrade FAQs, contact us at 256-835-8855, or stop by a local branch.
Bill Payment Conversion Frequently Asked Questions
When will my bill pay account be upgraded and will I have access to it during the process?
Your bill pay account will be upgraded Tuesday, October 18, 2011, between 7 a.m. and 4 p.m. Eastern Time. During that time you will not be able to access bill pay.
What if a payment is processing when my account is converted?
Payments that are in process on or before your conversion date will process normally and will be delivered on the original date you selected.
Once your account is converted to our new bill pay product, you may not see these payments listed in your payment history until 3 business days after your conversion date. Don’t worry, these payments will be delivered as scheduled and will appear in your payment history information within 3 business days of the conversion date. To avoid duplicate payments, please do not reschedule these in-process payments that have yet to appear.
Where can I see my pending payments and payment history?
Pending payments are listed in the Pending Payments section on the landing page of our new bill pay product. You can also see your most recent processed payments in Last 5 Processed Payments section on the landing page. To see all of your payment history, just click the View history/reports link. We will convert your most recent 18 months of bill pay history. Going forward, you can accumulate up to 24 months of bill payment history.
Will my existing e-bills be available in the new bill pay?
No. All of the e-bills you are currently receiving will be discontinued. To continue to receive an e-bill from a payee, you must set it up in your new bill pay.
What happens to any e-bills that I had designated for automatic payment?
If you had designated any of your e-bills to be automatically paid, these payments will not be paid automatically. For the first payment cycle after upgrade to our new bill pay, we advise you to make these payments manually.
To automatically pay an e-bill, you must first re-establish the e-bill and then set up the automatic payment.
If any customer has designated an e-bill to be automatically paid, these payments will not be paid automatically.
If an e-bill is no longer available for a particular payee, can I still make payments to these payees?
Yes. Even if an e-bill is no longer available, you can continue to make payments to these payees in our new bill pay. We are adding new e-bills everyday and we’ll let you know when new e-bills become available.
How do I set up an e-bill?
To get started, please locate the payee from whom you would like to receive an e-bill.
- From the list of people and businesses you pay on the Make Payments page, click the Set up e-bill link beneath the appropriate payee name.
Result: Edit Payee page appears.
- Provide the necessary e-bill information and click save changes.
Result: A confirmation page appears detailing this change.
Do I need to set up my payees again?
No, but to ensure you don’t have any payment issues you should verify the information of all your payees.
Can I change a payee’s address or phone number?
If we already have a relationship with a payee, then we'll maintain the address for you. If there are any changes, the payee will contact us directly. You can change the address or phone number for your personal payees.
What if I used nicknames for my payees?
We will convert your payee nicknames for you. In our new bill pay, your payees are listed by nickname instead of by the actual payee name. For example, if you gave your AT&T bill a nickname of “Phone Bill,” then “Phone Bill” appears in your list of people and businesses you pay. The use of nicknames is reserved for your view only; when payments are actually sent either electronically or by check, the actual payee name is displayed on those payments.
To view the actual payee name, and other payee details, click on the name that’s displayed in your list of people and businesses you pay.
Will any repeating payments that I had previously set up be converted over to the new bill pay product?
Yes, but there is one exception. The new bill pay product allows just 1 repeating rule per payee. If you had a payee with 1 repeating payment rule, it will be carried over into our new bill pay product. For any payees for which you had 2 or more repeating payment rules, please review the rule that was carried over and make any necessary changes.
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